Edge helped New Braunfels Public Library identify key service gaps and it provided the library with concrete data to use in requesting additional support from the local government. Using Edge also helped the library adjust its services and policies to better meet the needs of disabled patrons.
Discover how libraries of all sizes have successfully used Edge to advance key community outcomes.
After completing the Edge Assessment, Caruthersville realized that the library needed to step up its privacy protection for the digital devices available to patrons. Following this insight, the library installed privacy screens, tightened filters and added security software to the library’s computers. The library also increased its investment in providing digital training and learning resources.
San Mateo County Libraries uses Edge to assess its technology, communicate its impact and plan for the future. The library makes bridging the digital divide a key priority as a library in an area with a very high cost of living, so it embarks on programs like being the first library in California to loan Wi-Fi hotspots.
Independence Public Library used Edge to align its services with the evolving needs of its increasingly tech-forward community. Edge helped the library realize it could have a significant impact in helping local residents explore and begin training with new technologies. To serve that need, the library developed Maker Space to Go kits that allowed patrons to take home cutting-edge interactive learning devices.
Oak Park Public Library used Edge data and resources to shape the library's strategic planning around technology and ensure that all community members have access to resources and services needed to succeed. The library has also used Edge to address early childhood digital behavior and literacy, partnering with Oak Park schools to pilot coding programs for girls, and embedding a librarian in the local high school.
Edge provided a framework for Charlotte Mecklenburg Library to evaluate and reconfigure its strategic community partnerships, helping the library forge new relationships with area colleges, national technology service providers and the county government. These partnerships have empowered the library to expand local makerspace opportunities, train staff in digital competencies and implement a digital inclusion curriculum for the public.
Steger-South Chicago Heights Library identified key benchmarks they could improve upon easily without breaking the bank. The library also offered digital literacy classes, and made sure that their efforts were publicized, even making the Chicago Sun Times, the Chicago Tribune and the front page of The Citizen, a local newspaper.
Since taking Edge, Indian Prairie Public Library has become seen in the community as an institution that leads and responds to citizens' technology needs. The library has identified foundational items that needed attention to support technology at the appropriate level to maintain this status, which is why the library has initiated an annual usage review of devices and wifi, as well as regularly performing speed tests and prioritizing network traffic.
Located on a school campus, Claud H. Gilmer Memorial Library struggled to communicate its value as a vital information center to its community-at-large, including the local county government that funds the library. Supported by Edge data, the library was able to successfully make the case for increased funding from the county, nearly doubling its budget from $5,000 to $9,000 per year.
Sullivan County Public Library incorporated Edge benchmarks into its planning as a framework for where the library should be. They have especially focused on managing technology resources to maximize quality as well as providing access to digital content and enabling community members to create their own digital content.
Through Edge, JPL received data and reports to help them make the case for more resources to allow the library to expand and improve technology services and partnerships. As a result, JPL staff was able to create and teach advanced classes that cover digital photography, digital image editing, coding and other technology classes.
Although it is the 22nd largest city in the U.S., El Paso faces an internet access problem: one-third of residents do not have home internet access. Edge helped guide El Paso Public Library in leveraging its resources to meet that key community need, and plan ahead to ensure solutions were sustainable.
The library used Edge to survey the community and realized that patrons wanted a more convenient way to access library materials and information, so the library created a mobile app to increase library awareness and provide access in markets the library may not be reaching. The library also began providing real-time reference services to support their individual goals and needs, and created a live chat service.