Edge provided a framework for Charlotte Mecklenburg Library to evaluate and reconfigure its strategic community partnerships, helping the library forge new relationships with area colleges, national technology service providers and the county government. These partnerships have empowered the library to expand local makerspace opportunities, train staff in digital competencies and implement a digital inclusion curriculum for the public.
Discover how libraries of all sizes have successfully used Edge to advance key community outcomes.
Steger-South Chicago Heights Library identified key benchmarks they could improve upon easily without breaking the bank. The library also offered digital literacy classes, and made sure that their efforts were publicized, even making the Chicago Sun Times, the Chicago Tribune and the front page of The Citizen, a local newspaper.
Since taking Edge, Indian Prairie Public Library has become seen in the community as an institution that leads and responds to citizens' technology needs. The library has identified foundational items that needed attention to support technology at the appropriate level to maintain this status, which is why the library has initiated an annual usage review of devices and wifi, as well as regularly performing speed tests and prioritizing network traffic.
Located on a school campus, Claud H. Gilmer Memorial Library struggled to communicate its value as a vital information center to its community-at-large, including the local county government that funds the library. Supported by Edge data, the library was able to successfully make the case for increased funding from the county, nearly doubling its budget from $5,000 to $9,000 per year.
Sullivan County Public Library incorporated Edge benchmarks into its planning as a framework for where the library should be. They have especially focused on managing technology resources to maximize quality as well as providing access to digital content and enabling community members to create their own digital content.
Through Edge, JPL received data and reports to help them make the case for more resources to allow the library to expand and improve technology services and partnerships. As a result, JPL staff was able to create and teach advanced classes that cover digital photography, digital image editing, coding and other technology classes.
Although it is the 22nd largest city in the U.S., El Paso faces an internet access problem: one-third of residents do not have home internet access. Edge helped guide El Paso Public Library in leveraging its resources to meet that key community need, and plan ahead to ensure solutions were sustainable.
The library used Edge to survey the community and realized that patrons wanted a more convenient way to access library materials and information, so the library created a mobile app to increase library awareness and provide access in markets the library may not be reaching. The library also began providing real-time reference services to support their individual goals and needs, and created a live chat service.
Edge served as a tool for Louisville Public Library to enhance partnership with other city departments to improve performance metrics while also addressing their own strategic planning. The library used Edge to rethink its three-year Broadband and Technology Opportunities Program and refocus the library's technology services.
Edge serves as a crucial springboard for El Progreso Memorial Library’s long-term planning, and as a key tool in helping the library secure additional funding. Using Edge, EPML obtained an IMLS technology grant, enabling the library to add flat-screen TVs, iPads and a 3-D printer to the library.
Operating on a limited budget and with a staff of three, Tonkawa Public Library felt that it lacked the resources to meaningfully expand its public technology services. Edge helped the library overcome that belief by focusing its technology efforts on key opportunities, including the introduction of group-based instruction for digital skills training and the addition of language learning software to the library’s digital resources.
Through Edge, MCPL built partnerships to improve its digital leadership offerings. The library built strong ties with Madison County Schools to engage educators and students to develop summer reading programs and other tools to develop a love of reading in students, as well as offering eLibrary cards for students in grades four through 12.