Library Profiles

Discover how libraries of all sizes have successfully used Edge to advance key community outcomes.

Christian County Library

Edge empowers Christian County Library to navigate the evolving digital needs of a booming community and rapidly growing library system.

Durham County Library

Durham County Library used Edge to expand public internet access, strengthen library tech planning and secure funding to better serve customers with motor and dexterity impairments.

Although it is the 22nd largest city in the U.S., El Paso faces an internet access problem: one-third of residents do not have home internet access. Edge helped guide El Paso Public Library in leveraging its resources to meet that key community need, and plan ahead to ensure solutions were sustainable.

Henderson County Public Library

Henderson County Public Library used Edge to better identify technology needs across the county and improve services for each of its unique populations. IT incorporated the Edge Action Plan into a larger systemwide action plan, first focusing on serving patrons with disabilities, then focusing on building partnerships with local organizations and finally seeking to improve services and programs offered to non-English speakers.

Jacksonville Public Library

Through Edge, JPL received data and reports to help them make the case for more resources to allow the library to expand and improve technology services and partnerships. As a result, JPL staff was able to create and teach advanced classes that cover digital photography, digital image editing, coding and other technology classes.

Louisville Free Public Library

Edge served as a tool for Louisville Public Library to enhance partnership with other city departments to improve performance metrics while also addressing their own strategic planning. The library used Edge to rethink its three-year Broadband and Technology Opportunities Program and refocus the library's technology services.

Miami Public Library

Edge helped shape Miami Public Library's technology plan, and helped the library realize that they needed to pursue more training on technology and adopt more assistive technology to improve digital literacy.

Oregon City Public Library

Oregon City Public Library used Edge in order to give its community access to trustworthy medical information. It also used Edge to develop policies around partnership and maintain close relationships with local leaders.

Phoenix Public Library

Phoenix Public Library used Edge to meet its established priorities of digital and technology literacy in their 2016-2019 Strategic Plan. They also used Edge to establish a staff tech expertise baseline by developing a competency index in staff tech abilities.

Pioneer Library System

Pioneer Library served as a key community hub for their town after a devastating community ravaged their town. They provided access to vital eGovernment resources and they provided training for those who needed it via FEMA, the BBB and the SBA.

Toledo Lucas County Public Library

The library used Edge to survey the community and realized that patrons wanted a more convenient way to access library materials and information, so the library created a mobile app to increase library awareness and provide access in markets the library may not be reaching. The library also began providing real-time reference services to support their individual goals and needs, and created a live chat service.