Discover how libraries of all sizes have successfully used Edge to advance key community outcomes.
The library used Edge to survey the community and realized that patrons wanted a more convenient way to access library materials and information, so the library created a mobile app to increase library awareness and provide access in markets the library may not be reaching. The library also began providing real-time reference services to support their individual goals and needs, and created a live chat service.
Although it is the 22nd largest city in the U.S., El Paso faces an internet access problem: one-third of residents do not have home internet access. Edge helped guide El Paso Public Library in leveraging its resources to meet that key community need, and plan ahead to ensure solutions were sustainable.