Edge Benchmarks
The Edge Benchmarks Are Divided Into Three Strategic Focus Areas
Community Value
Benchmarks 1-5 measure how libraries use services, programs, technologies and staff expertise to serve the community and library users, with a focus on digital inclusion efforts and how users value them.
Engaging the Community and Decision Makers
Benchmarks 6-8 measure the library’s position as a community partner and leader — emphasizing the library’s local outreach efforts to advance digital inclusion.
Organizational Management
Benchmarks 9-10 measure how the library’s management practices relate to its digital services and programs, focusing on staff participation, thought leadership and competencies.
Community Value
Benchmark 1
Digital Skills
- 1.1 Classes or instruction on digital skills
- 1.2 Individual help for digital services
- 1.3 Access to digital tools
- 1.4 Awareness of digital tools
- 1.5 Content creation
Benchmark 2
Economic Opportunity
- 2.1 Job skills, workforce development, entrepreneurship
Benchmark 3
Civic Engagement
- 3.1 eGov, legal assistance, citizenship
Benchmark 4
Education
- 4.1 Early literacy, homework, lifelong learning
Benchmark 5
Health
- 5.1 Health and wellness
Engaging the Community and Decision Makers
Benchmark 6
Understanding Community Needs and Outcomes
- 6.1 Community and user engagement
- 6.2 Assessment
Benchmark 7
Leadership
- 7.1 Library thought leadership
Benchmark 8
Relationships with Community Leaders
- 8.1 Outreach to community leaders and partners
Organizational Management
Benchmark 9
Technology Planning, Policies and Availability
- 9.1 Technology planning
- 9.2 Digital services and programs planning
- 9.3 Technology management
- 9.4 Digital services and program tracking
Benchmark 10
Staff Digital Expertise
- 10.1 Staff digital knowledge
- 10.2 Staff thought leadership and participation