Community Value

Community Value - Libraries provide programs and services that enable people to get value from their use of technology.

Benchmark 1: Libraries provide assistance and training with the goal of increasing the level of digital literacy in the community

1.1 The library has curricula for and provides regularly scheduled digital literacy training.

  • Curricula and in-person classes are available in at least one library location in the following topics:

Basic computer skills
Office productivity software (e.g., word processing, spreadsheets, presentations)
Internet searching
Privacy and security
Library resources
Social media
Multi-media (e.g. photo, video, audio)

  • In-person training is available for patron-owned devices (e.g., eReaders, iPods, tablets, smartphones)
  • In-person technology classes are available in languages other than English in at least one library location

1.2. The library provides individual assistance for digital literacy at all outlets.

  • One-on-one technology help for patrons is available on-demand for at least 10 minute sessions at all library locations
  • One-on-one technology help is available for patrons on-demand or by appointment for at least 30 minute sessions at all library locations
  • One-on-one technology help is available for patron-owned devices (e.g., eReaders, tablets, iPods, smartphones) in at least one library location
  • One-on-one technology help is available in languages other than English in at least one library location

Benchmark 2: Libraries provide access to relevant digital content and enable community members to create their own digital content

2.1. The library supports the creation of digital content on public access computers.

  • Patrons have the ability to retrieve data from and store data to portable devices (e.g., thumb drives, external hard drives, PDAs) while using public computers
  • Office productivity software (e.g., word processing, spreadsheets, presentations) available at all library locations
  • Photo editing software (e.g. Photoshop, GIMP) is available in at least 50% of library locations
  • Video/audio recording and editing software is available in at least one location
  • Web development software (e.g. Dreamweaver, CoffeeCup) is available on at least one public computer in at least one library location

2.2. The library monitors its service delivery of online content.

  • Website links are checked and content is updated at least monthly
  • Library website analytics (number of website visitors, traffic types, popular pages) are reviewed at least quarterly
  • Subscription content (e.g., Ebsco databases, Freegal, Learning Express, Lynda) usage reports are reviewed at least quarterly
  • A content inventory of the library's website is performed at least annually

2.3. The library provides access to information resources through its website.

  • eBooks can be downloaded through the library's website
  • Audio books can be downloaded through the library's website
  • The library selects and organizes online tresources to help patrons learn digital literacy skills (e.g. how-to-guides and videos, tutorials, practice activities)
  • The library offers access to online interactive language learning tools through its website (e.g. Mango, Livemocha) and/or language learning software (e.g. Rosetta Stone, Auralog)
  • The library provides real-time reference services (through short message services, instant messaging, Skype, Twitter, texting, or other interactive applications)

Benchmark 3: Libraries provide technology resources to help patrons meet important needs related to personal goals and community priorities

3.1. The library supports use of public technology for workforce development and entrepreneurship.

  • The library selects and organizes online resources for job seeking, employment skill-building, or professional certification
  • The library selects and organizes online resources for small business development
  • The library offers access to online career testing preparation tools through its website and/or through career testing software
  • A library-organized or -hosted class for patrons on using online job-seeking, career development, and small business development resources is held at least quarterly

3.2. The library supports use of public technology for eGovernment or legal purposes.

  • The library selects and organizes online links to local, state, and federal eGovernment resources
  • The library selects and organizes online guides and instructions for identifying, finding, and using online eGovernment resources
  • The library offers access to electronic legal and law-related research information and services through its website
  • A library-organized or -hosted class for patrons on navigating online government resources is held at least quarterly

3.3 The library supports use of public technology for patrons pursuing educational opportunities.

  • Early literacy games, web-based read-along programs, and/or electronic toys or tablets are available at the library and through the library website
  • The library selects, organizes, and maintains online resources related to homework help, research, and information literacy for students
  • The library selects, organizes, and maintains online resources about college selection and financial aid
  • The library offers access to education testing preparation (e.g., SAT, GRE, GMAT, TOEFL) through its website and/or educational testing software
  • The library provides proctoring of exams for online learners
  • A library-organized or -hosted class for patrons on using or navigating educational resources is held at least quarterly

3.4 The library supports use of public technology for health and wellness purposes.

  • The library selects and organizes online resources for learning about medical conditions, procedures, prescription drugs, and healthcare providers
  • The library offers access to medical databases through its website
  • The library is a designated community access point for health and human services information assistance (211 service)
  • A library-organized or -hosted class for patrons on using or navigating health and wellness resources is held at least quarterly